WHAT IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
A list of all the cookies used on this website by category is set out below.
Category 1: Strictly Necessary Cookies
These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Examples include:
- Remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
- Managing and passing security tokens to different services within a website to identify the visitor’s status (e.g. logged in or not)
- To maintain tokens for the implementation of secure areas of the website
- To route customers to specific versions/applications of a service, such as might be used during a technical migration
These cookies will not be used
- To gather information that could be used for marketing to the user
- To remember customer preferences or user ID’s outside a single session (unless the user has requested this function).
For those types of cookies that are strictly necessary, no consent is required.
Category 2: Performance Cookies
These cookies collect anonymous information on the pages visited
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Examples include:
- Web analytics – where the data collected is limited to the website operator’s use only, for managing the performance and design of the site. These cookies can be third-party cookies but the information must be for the exclusive use of the publisher of the website visited.
- Ad response rates – where the data is used exclusively for calculating response rates (click-through rates) to improve the effectiveness of advertising purchased on a site external to the destination website. If the same cookie is used to retarget adverts on a third-party site this would fall outside the performance category (see Category 4)
- Affiliate tracking – where the cookie is used to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site. If the same cookie is used to retarget adverts this would fall outside the performance category (see Category 4)
- Error management – Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics.
- Testing designs – Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.
These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.
By using our website, you agree that we can place these types of cookies on your device.
Category 3: Functionality Cookies
These cookies remember choices you make to improve your experience
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites a website works.
Examples include:
- Remembering settings a user has applied to a website such as layout, font size, preferences, colours etc.
- Remembering a choice such as not to be asked again to fill in a questionnaire.
- Detecting if a service has already been offered, such as offering a tutorial on future visits to the website.
- Providing information to allow an optional service to function such as offering a live chat session.
- Fulfilling a request by the user such as submitting a comment.
These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.
By using our website you agree that we can place these types of cookies on your device.
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Examples include:
- Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. The site the user is visiting need not actually be serving adverts, but often this will also be the case
- Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user’s social network, providing maps or counters of visitors to a site.
This website does not contain targeting or advertising cookies that would require clear informed consent from the user to their use.
COLLECTION OF PERSONAL DATA
- The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to Cleaners R Us Plymouth Ltd under the Agreement, and that the processing of that Personal Data by Cleaners R Us Plymouth Ltd for the purposes of and in accordance with the terms of the Agreement will not breach any applicable laws (including the Data Protection Act 1998).
- Cleaners R Us Plymouth Ltd may collect and store the information which is submitted to us via the contact forms on the site – such as your name, address, email address, phone number. In order to apply to become a Customer, the applicant must complete and submit an online contact form.
- Any contact details supplied by the Customer to Cleaners R Us Plymouth Ltd; and whether supplied in writing, orally or otherwise by the Customer to Cleaners R Us Plymouth Ltd is marked as confidential.
- All emails that you receive from Cleaners R Us Plymouth Ltd will include the following information;
- Our business name company name, address and company registration number;
- Any other information that is required to be included in such emails by applicable law; and
- An unsubscribe link, enabling the recipient to opt-out of the list.
- How does Cleaners R Us use the information we hold about you? We will use the information you give us to provide you with information about Cleaners R Us services (including passing your details to your local Cleaners R Us branch) and to send you newsletters, promotions and updates about changes to our service;
- We retain personal data to comply with legal obligations, enforce our terms and conditions, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
- Email and other electronic communications are not secure unless encrypted. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site and any transmission is at your own risk. Cleaners R Us Ltd also cannot accept responsibility for any unauthorised access to, or loss of, personal data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
- We may share your information with any member of our group (which means our associates, subsidiaries or other), e-commerce platform providers, website hosts and businesses which assist us in undertaking communications or monitoring the site and also any business partners, suppliers and sub-contractors.
- Cleaners R Us has a spam policy and you have the right to ask us not to process your personal data for marketing purposes. The customer may unsubscribe from any emails, at any point by email and will be treated in the same way as required by anti-spam laws, such as the CAN-SPAM Act of 2003 (in the USA) or laws made under EC Directive 2002/58 on Privacy and Electronic Communications (in the EU).