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Frequently Asked Questions

Below you will find the answer to our most asked questions. If you can't find the answers to your questions here don't hesitate to contact us.

How long will it take you to find me a cleaner?
2-5 days normally but this could be affected by where you live, the day(s)/time(s) you want, the number of hours and the type of tasks you want your cleaner to do.

Will it be the same cleaner every week?
Yes – unless she’s ill or on holiday. You can request a substitute cleaner in these instances.

What jobs are the cleaners prepared to do?
Cleaners are generally happy to do any domestic cleaning tasks that are reasonable and/or safe and tasks can be changed each visit.

Can I specify the cleaning day/time?
Yes, and we will make our best effort to introduce a cleaner with availability on the day and time you specify. We advise it is better to tell us day(s)/time(s) you cannot have a cleaner attend so as to improve chances of introducing a cleaner without delay.

Who provides the equipment and cleaning materials?
Normally the cleaner will use your cleaning materials and equipment as our insurance covers the use of your materials and equipment. Should the cleaner supply products and/or equipment, they may charge extra for doing so.

Can I book a monthly clean?
We do not offer monthly cleaning. The cleaners we introduce are mainly looking for scheduled work with regular clients and this can be done with weekly and fortnightly bookings.

Can I book a one-off clean?
No. We do not offer one-off cleaning including end of tenancy cleans.

Do you offer holiday cleaning?
Typically, no. As our cleaners have ongoing weekly/fortnightly bookings with regular clients we are not suited for most holiday-let or AirBnB-type cleaning.

Will the cleaner come in for an hour a day?
Unfortunately, no. The minimum work session is two hours, making it worthwhile for cleaners to travel to and from your property.

Do I need to be in when the cleaner attends?
No, most people are working or use the time to do shopping, go to the gym etc. Our elderly and/or disabled clients tend to be home when their cleaner attends.

What do I do about my house keys?
As you are responsible for providing access to your property, you may choose to give a spare key to the cleaner. We recommend you have a key safe discreetly placed on the property to which you can give the cleaner an access code.

Who pays the cleaner?
You do. You pay the rate agreed with your cleaner when the work is completed to your satisfaction. Method of payment is agreed between you and your cleaner.

What happens if I don't want the cleaner to call because I am ill or on holiday?
Please notify your cleaner not to attend. There is NO OBLIGATION to pay your cleaner if their services are not required. The Management Fee is not refundable if this occurs as we must still make our service available.

What if I am not happy with the quality of the cleaning or ironing?
As the cleaner is self-employed, they are responsible for correcting inferior work. Sometimes the cleaning standard of the cleaner does not meet the expectations of the client. Please don’t wait and see if your cleaner improves – let us know immediately. We can’t do anything about it if we don’t know there’s a problem.

Do you have insurance?
Yes – for both accidental damage to your property and public liability.

How do you vet the cleaners?
The simple answer is very thoroughly! We have an initial telephone interview to assess their suitability and follow up with a face-to-face interview.

  • We check the Cleaner’s references and give preference to cleaners with a DBS.
  • We insist on two forms of proof of identity and proof of residence.
  • We require a picture of the cleaner. When introducing a cleaner, we email you their details and include their pic, so you know who to expect at your home.

Our guiding principle is to only introduce cleaners we would be comfortable having in our own homes.

How much do you charge?
Enter your postcode for pricing in your area.

What is the minimum length of time I am committed to take your service?
Two months initially and one month’s written notice applies thereafter.

Why do I pay a Management Fee to you?

Most of our clients come to us, having had bad experiences in finding cleaners themselves or because they are vulnerable and want to work with an ethical and caring company providing vetted cleaners.

Clients who have tried to source their own cleaners frequently tell us of the problems they have had – cleaners not turning up for interview, not knowing WHO was turning up, reliability problems, quality of work, the cleaner starting off well and then her work deteriorating, inability to contact cleaners if they do not show up for work, cleaners leaving the clients without informing the client – the list goes on and on.

We solve all of these problems through our rigorous vetting programme and always having quality cleaners on hand to fill breaches caused by illness, holidays or the cleaner leaving.

We shield you from any stress and hassle allowing you to have more free time, especially in the evening and/or weekends. It takes an incredible amount of time and effort to find good cleaners.

Of course our fee has other uses: our office needs to operate, our office staff need to be paid and we also provide insurance cover in the unlikely event any of the cleaners we introduce cause damage to your property (full terms available upon request).

Can I request a substitute cleaner when my cleaner is absent?

We will guarantee to provide a substitute cleaner for planned absences provided that we have had 10 working days’ notice.
We will undertake to cover absences of one clean provided that we have 48 hours’ notice.
We will guarantee to cover absences in excess of one clean (first week excluded) provided that we have 48 hours’ notice.
We will refund our fees pro-rate for any guaranteed period during which we are unable to introduce a substitute cleaner.


Enter your postcode to arrange a cleaner