Below you will find the answer to our most asked questions. If you can't find the answers to your questions here don't hesitate to contact us.
- The Cleaner’s own standard of cleaning – after all, their own home will say more about their cleaning standard than any reference can possibly say.
- The Cleaner is who she says she is and she lives where she says she lives! We insist on two forms of proof of identity and proof of residence.
Should the Cleaner not already have a recent ‘Police Check’ or be registered with HMRC, we will provide the necessary forms for her to apply. We then follow up to ensure that she has been successful in her application. This eliminates applicants with criminal records and those not legally entitled to work in the UK.
As you can see, we do a lot of work before you even speak to a potential Cleaner.
NB, Not all cleaners in London have a DBS but all are entitled to work in the UK.
Most of our clients come to us, having had bad experiences in finding Cleaners themselves or because they are vulnerable and want to work with an ethical, caring company providing ‘Police Checked’ Cleaners..
Clients who have tried to source their own Cleaners frequently tell us of the problems they have had, e.g.: Cleaners not turning up for interview, not knowing WHO was turning up, reliability problems, quality of work, the Cleaner starting off well and then her work deteriorating, inability to contact Cleaners if they do not show up for work, Cleaners leaving the clients without informing the client, the list goes on and on.
We solve all of these problems through our rigorous vetting programme and always having quality cleaners on hand to fill breaches caused by illness, holidays or the cleaner leaving.
We shield you from any stress and hassle allowing you to have more free time, especially in the evening and/or weekends. It takes an incredible amount of time and effort to find good Cleaners.
Of course our fee has other uses, our office needs to operate and our office staff need to be paid and we also provide insurance cover in the unlikely event any of the Cleaners we introduce cause damage to you or your property (full terms available upon request).
We will guarantee to provide a substitute cleaner for planned absences provided that we have had 10 working days’ notice.
We will undertake to cover absences of one clean provided that we have 48 hours’ notice.
We will guarantee to cover absences in excess of one clean (first week excluded) provided that we have 48 hours’ notice.
We will refund our fees pro-rate for any guaranteed period during which we are unable to introduce a substitute cleaner.