Below you will find the answer to our most asked questions. If you can't find the answers to your questions here, please don't hesitate to call your local office.
More detailed information can also be found here.
WHO PAYS ME?
The client will pay you and you arrange method and frequency of payment with them.
WHO DETERMINES MY RATE OF PAY?
We offer you jobs at the rate instructed by Householders but you may decide that the tasks or distance to travel demand a higher rate. As you are self-employed, you set your own rates. The Householder, in turn, can decide whether to accept your rate or whether to ask us to introduce another cleaner. Click here to see the current minimum hourly rate for your area.
HOW MANY HOURS CAN I WORK EACH WEEK?
You can choose to work between 6 and 20 hours per week.
DO I GET PAID IF I DON’T WORK?
No. You are paid for completing an agreed job to the Householder’s satisfaction.
WHAT HAPPENS IF THE HOUSEHOLDER IS DISSATISFIED WITH THE QUALITY OF THE JOB?
As a self-employed person, you are responsible for rectifying the job at your own cost.
WHAT WILL THE HOUSEHOLDER EXPECT ME TO DO?
CRU only offers domestic cleaning and/or ironing jobs. You will have agreed the jobs at the initial client/cleaner interview. You and the client can agree changes at any time.
WHAT ELSE CAN THE HOUSEHOLDER ASK ME TO DO?
You can agree privately with the client to do shopping, gardening, dog walking etc. We do not accept any liability whatsoever for these activities as we will have introduced you purely to do cleaning and/or ironing.
DO I SUPPLY ANY PRODUCTS OR EQUIPMENT?
Most Householders prefer to supply the products and equipment of their choice but others may prefer you to provide them. Most cleaners charge a bit extra for doing this. Please note: The CRU insurance does not cover products or equipment supplied by the Cleaner and you should have your own insurance in place for this.
DO I NEED A DBS?
It is not a legal requirement but, in our experience, most clients give preference to cleaners with a DBS. Many clients have someone vulnerable at their home as the client may be elderly and/or disabled and/or have children at their home. For cleaners without references, a DBS certificate provides alternate means for us to conduct vetting and referencing.
WHAT IF I DON’T HAVE A DBS?
It’s quick and easy to get a DBS and it will cost you £18: https://www.gov.uk/request-copy-criminal-record
CAN I HAVE MY OWN PRIVATE CLIENTS (NOT THROUGH CRU)?
Yes. As a self-employed person you can have private clients and even accept jobs through other cleaning companies.
WHAT DOES BEING SELF-EMPLOYED ENTAIL?
You will have to register with HMRC for self-assessment and NICS.
Read the Cleaner Information Pack for more in-depth information.
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