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Frequently Asked Questions

Below you will find the answer to our most asked questions. If you can't find the answers to your questions here, please don't hesitate to call your local office.

More detailed information can also be found here.

WHO PAYS ME?
The client will pay you, normally in cash, each time that you work.

WHO DETERMINES MY RATE OF PAY?
We offer you jobs at the rate instructed by Householders but you may decide that the tasks or distance to travel demand a higher rate. As you are self-employed, you set your own rates. The Householder, in turn, can decide whether to accept your rate or whether to ask us to introduce another cleaner. Click here to see the current minimum hourly rate for your area.

HOW MANY HOURS CAN I WORK EACH WEEK?
You can choose to work between 6 and 20 hours per week.

DO I GET PAID IF I DON’T WORK?
No. You are paid for completing an agreed job to the Householder’s satisfaction.

WHAT HAPPENS IF THE HOUSEHOLDER IS DISSATISFIED WITH THE QUALITY OF THE JOB?
As a self-employed person, you are responsible for rectifying the job at your own cost.

WHAT WILL THE HOUSEHOLDER EXPECT ME TO DO?
CRU only offers domestic cleaning and/or ironing jobs. You will have agreed the jobs at the initial client/cleaner interview.

WHAT ELSE CAN THE HOUSEHOLDER ASK ME TO DO?
You can agree privately with the client to do shopping, gardening, dog walking etc. We do not accept any liability whatsoever for these activities as we will have introduced you purely to do cleaning and/or ironing.

DO I SUPPLY ANY PRODUCTS OR EQUIPMENT?
Most Householders prefer to supply the products and equipment of their choice but others may prefer you to provide them. Most cleaners charge a bit extra for doing this. Please note: The CRU insurance does not cover products or equipment supplied by the Cleaner and you should have your own insurance in place for this.

WHY DO I NEED A DBS?
We work for a number of elderly and/or disabled clients and they are concerned about their and their homes safety. We only introduce you to clients that we have been to sign up in their own homes as we like to know that you will be working for decent people in a safe working environment.

WHAT IF I DON’T HAVE A DBS?
It’s quick and easy to get a DBS and it will cost you £25 through https://www.mygov.scot/basic-disclosure/apply-for-basic-disclosure/

CAN I HAVE MY OWN PRIVATE CLIENTS (NOT THROUGH CRU)?
Yes. As a self-employed person you can have private clients and even accept jobs through another cleaning company.

WHAT DOES BEING SELF-EMPLOYED ENTAIL?
You will have to register with HMRC and pay NICS if your nett income is more than £6,025 a year.

You can claim mileage expenses, work clothes, cleaning products, mobile phone calls etc (allowable expenses) against your total income and you pay NICS on the balance (Total income less allowable expenses). The NICS rate for 2017/18 tax year is £2.85 weekly. It’s important to remember that NICS count towards maternity benefits, pension etc so it’s very important to register with HMRC and pay NICS.

Income tax is only payable when you earn more than £11,500 per annum.

Read the Cleaner Information Pack for more in-depth information.